Starbucks customers can now use their own clean, personal cup when ordering in café, in the drive-thru or when ordering ahead with the Starbucks app.
“At Starbucks, we envision a future where every beverage can be served in a reusable cup,” said Michael Kobori, Starbucks chief sustainability officer. “Offering customers more options to use a personal cup when they visit Starbucks marks tangible progress towards the future. We know our customers are passionate about the planet, and now, they can join us in our efforts to give more than we take, no matter how they order.”
Starbucks is the first national coffeehouse in the U.S. to offer customers the option to use their personal cup when mobile ordering.
Customers at participating stores in the U.S. who bring any clean, personal cup will receive a $0.10 discount on their beverage, and in the U.S., Starbucks Rewards members will receive 25 Bonus Stars.*
Cafe: In café, customers tell the barista when they order that they brought their own personal cup and hand over their personal cup to the barista. Customers choosing to sit and stay in café can also request a reusable ceramic or glass cup at most stores.
Drive-thru: In drive-thru, while ordering, customers order their beverage as usual, and let the barista know they brought their own cup. At the pickup window, baristas will collect customers’ personal cup without the lid using a contactless vessel to ensure hygiene and safety. The beverage will be returned the same way.
Starbucks app: When customers order via the Starbucks app, first they will hit the “Customization” button and then select “Personal Cup” in the customization menu and continue ordering as normal. When they get to the store, customers connect with their barista at the pickup area, and hand over their clean personal cup without the lid. The barista will hand the beverage back in a contactless vessel.
*Valid at participating stores on in-store, drive-thru, or in-app beverage purchases only (max 3x per day).
