Several Kroger employees jumped into action when a woman fainted in the middle of her shopping experience early Friday morning.
After Mark Stewart and Amanda Poldrack ensured Donna Caviness was well taken care of waiting for an ambulance, Kroger employees Kimberly Huff and Jessica Martin picked up where Caviness left off on her grocery list and even had the items paid in full.
Lisa Spann, Caviness’s niece, said Caviness had not traveled outside her home since about when the COVID-19 pandemic began and was excited to get out.
Describing her as a true Southern belle with the sweetest heart, Spann said Caviness visited Kroger at about 6 a.m. and started to feel dizzy. Knowing she needed to “wrap things up,” Caviness blacked out and fainted in the middle of the shopping aisle.
“She hit the back of her head pretty hard — it had a big knot and she was bleeding,” Spann said. “They were trying to get her a pillow to lay on, but grabbed a stuffed teddy bear off the shelf and put it under her head — I thought that was so sweet.”
As she spent the two days in the hospital, Kroger employees kept Caviness’s shopping list, finished the task for her and even had them delivered. The employees left a note with her groceries saying, “It is all paid for.”
“Ms. Caviness, we finished your shopping,” the note continued, saying they were unsure about a couple items. “We hope everything else is OK. We hope you get to feeling better. Love, Kroger.”
Spann, thanking the employees for going above and beyond, said, “It takes a community, but it also takes special people.”
“My aunt is a dear special person in my heart, but they are right there with her. I cannot tell them how much it meant to me for them to take care of her like that,” she said. “It just warms my heart to know there are special people in the world still that take care of one another. To find it at 6 o’clock in the morning at a grocery story, that’s just a plus.”
Doing well now, Caviness spent two days in the hospital, and the staff ran “every test known to man.” Spann said the tests came back good, and the doctors believe she was dehydrated and lacked sleep.
“She was exhausted,” Spann said.