With big changes getting ready to unroll and be revealed in the coming months, we are looking to expand our incredible in house team! WE ARE HIRING!!
Technical Operations Specialist (Day shift, Evening shift)
Here at WiFires, we’re not your average internet provider. Our approach to every employee and customer is based around making a positive impact.
We focus on over-servicing, continuous improvement and a rich, high-quality culture.
We’re passionate about making successful customers across NE Texas.
WiFires prides itself in our proven track record and innovative culture with 100% focus on the customers and employees.
We are looking for 2 highly motivated individuals who want to be part of an extraordinary technical team.
You will have opportunity to work with different technologies, tools, and collaborate with different teams as our growing company expands.
As a Technical Operations Specialist, you will provide technical support, advice and assistance to our dedicated customers, resolving and triaging a variety of issues such as billing, user interface, reporting and networking issues. In this position, you are someone who is passionate about operational efficiency and quality as well as high customer resolution and satisfaction.
If you are interested, then please email resume to us at careers@wifires.com
What you’ll do:
-Develop an in-depth understanding of our integration systems and understand workflow as well as the related business impacts
-Provide technical support resolving ‘intermediate’ technical issues with our customers via phone and email
-Work via an inbound/outbound call-based system, meeting established group goals and internal case handling metrics
-Work closely with internal team members for problem resolutions and critical issues
-Use web-based tools to analyze data and pinpoint user issues
-Escalate issues of any nature to our engineers/Senior Technical Operations Staff when necessary
-Support our sales and new customer support team in daily operations and build cross-team synergies
-Assist in preparation of daily, weekly and monthly updates
-Build and maintain internal Knowledge Base for our platform, tools, and processes
Who you are:
-Excellent verbal and written communication skills and can effectively communicate technical issues in a non-technical manner.
-A real passion for customer service and above average composure and tact.
-A foundational understanding of web technology
-Foundational knowledge of IT Services is a plus
-Able to simplify the complex
-Mindful, quick learner, adaptable, and strong team player.
-Dedicated and able to work without supervision after training period
-Committed to constant improvement and providing excellent customer support
-Can work with limited direction
-Very strong cross group collaboration
-Transparency, honesty, modesty
-Learn quickly and be able to juggle multiple tasks and priorities at a time
-Good work ethic
Experience/Qualifications
-1+ years technical operations experience or similar support role is a plus
-1+ years customer service experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Physical Address:
30 Clarksville St
Paris, TX 75460
Additional Information:
Please email resume to careers@wifires.com
2-3 rounds of interviews prior to offer of hire
All your information will be kept confidential according to EEO guideline